Frequently Asked Questions

I have a question about an item/order, how can I contact you?

You can contact us via our Instagram, @supply.hut, or via email, supplyhut@outlook.com, where we will aim to answer any queries as soon as possible!

Are the items you sell authentic?

All the items we offer are 100% authentic. Our team have an extensive knowledge on each brand offered and can clarify the authenticity of a product. Selected brands such as Moncler and Stone Island will also have their individual hologram authentication codes, which we are happy to share upon request.

How fast will my order arrive?

We ship our items via Royal Mail First Class or Royal Mail Special Delivery, depednant on the value. For full information regarding delivery, visit our Shipping Policy.

Do you accept returns?

To ensure we can offer the lowest possible prices on our items, we currently are unable to accept returns. Please note that all items have their size, recommended fit, as well as measurements provided. All items are inspected before dispatch and are true to the condition stated.

What size number will fit me?

Many of the products we offer have an alternative method of sizing, via numbers instead of the typical lettering. Below is a rough size guide.

XS = 0/14y

XS/S = 1

S/M = 2

M = 3

L = 4

L/XL = 5

XL/XXL = 6

XXL/XXXL = 7

Each product available on our site will have a recommended fit, as well as the sizing on the tags of the product. This may not always exactly match the size guide above, as different items across different seasons will vary in fit. The pit-to-pit measurement is also stated, and we recommend that you check this in comparison to a similar item you already own, to establish if the item would fit prior to ordering. We are happy to provide further measurements or information on sizing via the contact information above.